I can tell all of their customer service representatives have been trained properly and they always answer with a smile (trust me, you can tell when someone answers with a smile). For over 30 years, we've been listening a little closer. I have DOCUMENTED proof that PS received the fax cancellation at their end, in the section of the fax where it says "OK" and confirms they received it. He found burn areas and wrote up the recommendation and estimate for a new roof. Its specialism in life insurance is demonstrated by the long list of options on offer. Pacific Life also scores consistently well on J.D. It can get down to 19 degrees here!!! I really appreciate that they are a big company with a small company feel and will continue to use them as my insurer since I feel confident with my coverage under their umbrella. Sign up to receive our free weekly newsletter. We understand both the long and short term trends in the industry and always stay on the cutting edge because having the best products and our clients’ peace of mind is important to us. My adjuster Crystal ** NEVER answers her phone nor does she call back. If this is what PS is like in getting a refund, imagine the nightmare of actually filing a claim with them. All of our neighbors have already completed full remediations - we are the only home fighting to get our house cleaned. Pacific Specialty offers homeowners insurance and a variety of other coverages. It received an A1 rating from Moody’s, an AA- rating from S&P Global, and an A+ rating from AM Best. There was a problem. A free inside look at company reviews and salaries posted anonymously by employees. 7 That’s down from an incredible 808 in 2017, which put Pacific in the top three that year. They just take your premium and hope you never have to claim. I have to call their customer service. Pick another company. Pacific Life Insurance, founded in 1868, is one of the oldest insurance companies in the country. How can I file a complaint? The business does reasonably in JD Power customer satisfaction rankings, and attracts very few complaints to state regulators. Don't hold off on buying life insurance for any reason, I say give the 30-day free look period a shot. The damaged drywall was removed and our walls were left open that entire time (2 months) while they waited on their roofer. Moving a bit faster. I was on PUBLIC property and he accosted me started yelling at my husband asking for ID. New research strengthens link between sleep, diet, exercise and mental health, Best Cell Phone Providers 2020: Top rated carriers and networks, Save 40% on Malwarebytes Premium in this holiday sale. Both my home and my small personal watercraft are insured by PSIC and I have had nothing but a positive experience working with this company. They continue to self-evaluate and improve based on feedback and I love their openness and honesty in becoming the best company they can. If you need less than $250,000 in … To begin with, there's an open claim for the carport and now it's our fault that they have not yet resolved this issue? Like many US life insurance providers, Pacific Life was founded in the middle of the 19th century, when life - if not insurance - was considerably cheaper than it is today. Founded in California, the business is now a large nationwide provider with a wide network of agents. It provides multipolicy discounts (including savings for bundling with auto coverage from any insurer) and flexible payment plans. Term Life. How do I know I can trust these reviews about Pacific Specialty Insurance Company? It is extremely upsetting! Product Availability. For more information about reviews on ConsumerAffairs.com please visit our Pacific Life offers annuities and mutual funds in addition to life insurance, but it is no jack-of-all-trades financial services company. Information support: Online information hub, Customer support: Telephone, email support and social media. There is a very good tools and calculators section, ranging from the standard - how much life insurance do I need? Its specialism in life insurance is demonstrated by the long list of options on offer. We also had an insulation company and ducting company examine the attic and home - they told us the same thing. Guardian Life I feel terrible that I did not research about this company before signing up. That’s pretty standard stuff for the sector, but the site is clean, uncluttered and easy to use. By the way PS my wood I burn in my fireplace is not junk or debris, how you stay in business is beyond me?? We also liked its website tools and calculators. After a few years, the company moved from its home in Sacramento to San Francisco. Their customer service is excellent and re-upping each year is quick and convenient. Pacific Life is a Fortune 500 company and the 10th largest seller of variable annuities. Three of four complaints were in regards to product and service and one in advertising/sales. We’ll start sending you the news you need delivered straight to you. FAQ. Do not use this company. 1 Minute Review. Insurance Companies. Nevertheless, they continue to list it as installed in 1940 and charging me for coverage of a roof over 10 years old. ConsumerAffairs is not a government agency. I’ve never had a problem regarding my home. Pacific Mutual Life Insurance Company of California joined the insurance industry in 1868. Out of the blue I received a letter stating I’m being dropped because I have cords of wood in my almost .25 acre property. Pacific Life Insurance Company, formerly known as Pacific Mutual Life Insurance Company, was founded in 1868. --and file a complaint with the Better Business Bureau. Never providing me with one! They made it very difficult to cancel. A link has directed you to this review. At the same time, it’s worth remembering that the business attracts very few serious complaints, so you’re unlikely to run into fundamental problems with a life policy from Pacific. ZERO STARS! Its range of universal life policies is especially comprehensive, and it has built up something of a reputation in this sector. John Hancock The company's 145-year history began in California in 1868. 101(a)(1). Pacific Life is a solid, reliable life insurance provider, with an excellent range of policies and a decent record of keeping customers happy. We're a life insurance broker serving all 50 states in the USA. the required documentation. We value your privacy. If anyone willing to go legally against this company and their scam please let me know. In addition, the embers burned holes in our roof. These guys are all fake. Our Company. Every time that I've asked to get a manager's or supervisor's phone number or email they beat around the bush! The business donated $7 million last year to charities and community projects. The rains that came after the fire, poured into our home and damaged dry wall in three rooms. I’m not in a flood or fire danger area. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Working a bit harder to reach a higher standard. We value your privacy. ... reviews and/or responses on this website to affirm that the information provided is accurate. They denied my claim. Pros: When bad things happen, people are not inclined to write positive reviews - they just want whatever it is fixed so they can go back to their lives. Visit our corporate site. At that point, we were living in a hotel. I filed a claim for Soledad fire. New York Life I was sitting and taking an Instagram photo and he came up and accosted me and my husband. These strong ratings, intended for investors, also indicate to consumers that they can rely on the company to be there when it comes time to file a claim. Our emails questioning them go unanswered. Enjoy reading our tips and recommendations. Get the best reviews, product advice, news and more! But it's run differently than most insurance companies. Pacific Life has been in business since 1868 and has an A+ Superior financial rating. Don't get them. Here's the thing - insurance companies rarely get good reviews because if you are having to use your insurance, it inevitably means something bad has happened. PSIC refused to pay for a second opinion test but told us they would consider paying us back and using the findings if the findings were different than theirs. There have been only four complaints listed in the last three years, one of which was closed in the last 12 months. He said it would take 8-10 days to refund. Our home was built in the early 70s and PSIC knew the drywall contained asbestos. Yes, Pacific Specialty is an insurance company. Power’s annual US Life Insurance Study, although the company recently saw a drop in overall customer satisfaction.